Please read carefully before placing your order.

Exchange Window

Requests must be raised within 24 hours of delivery.

Mandatory Unboxing Video

A full unboxing video is required from opening the sealed parcel.
The video must have no cuts or pauses.

Eligible for Exchange

We accept exchange only if:

• Wrong item received

• Damaged product

• Manufacturing defect

Not Eligible

We cannot accept returns/exchanges for:

• Colour differences due to lighting

• Size issues if correct product was sent

• Minor thread or handwork variations

Product Condition

Items must be:

• Unused

• With tags

• In original packaging

Refunds

We generally provide exchange only.
Refunds are issued only if replacement stock is unavailable.

Exchange Shipping

Customers may need to bear courier charges.

For support, contact:
📱 9789932244
📧 mathysoutfits@gmail.com